Q1. What is 賞味期限（Shoumikigen）written on the package ?
A. 賞味期限 is the “Best Before Date” for a product. It means a snack will taste as intended by the manufacturer before this date. Even if the date passes, the product won’t go bad so quickly. We send the product which has a shelf life of at least 6 months.
Q2. What is 消費期限（Expiration Date）witten on the package ?
A. 消費期限 is the expiration date of a product. It is often used for fresh products that spoil fast. We don’t recommend you eat the product after the date passed. We send the product which has a shelf life of at least 6 months.
Q3. Item Stock
A. Depending on the timing of your order, we may not have the item in stock. If the item you ordered is unexpectedly out of stock, we might cancel the order or offer you a substitute.
Q4. Do you sell Japanese chocolate product ?
A. Basically, we don’t sell chocolate products to avoid melting. Most of the chocolates melt at 82°F (28°C) – 84°F (29°C). But if you don’t care about the melting, we would love to get chocolates for you. Melting doesn’t occur in spring, autumn and winter seasons.
Q5. Are you selling Japan-Made snacks ?
A. Yes, we are. All of our products are for sale in Japan only.
Q6. Is the price only in Japanese Yen ?
A. Yes, it is. Please check exchange rate and calculate the price of your currency by yourself before placing an order.
Q7. How do you pack the snacks ?
A. In an envelope or cardboard box. We definately use a cardboard box for the product that is easy to crumble.
Q8. Bulk Discounts
A. If you order several items, we will give you a bulk discount like the following table.
| Number of Items in Total | Discount Percentage |
| 1 – 9 Items | 0% |
| 10 – 19 Items | 5% |
| 20 – 29 Items | 10% |
| 30 Items | 20% |
Q9. Can you get an item which isn’t listed on your website ?
A. Yes, we can. Please let us know the item you are looking for.
Q10. What is the payment way ?
A. Credit Card or Apple Pay through Stripe. We don’t accept Paypal payment.
Q11. When will my credit card be charged ?
A. Your credit card will be charged when you place an order.
Q12. Where will my credit card information be stored?
A. Your credit card information will be stored on Stripe. Our store doesn’t keep it.
Q13. Do you provide international shipping?
A. Yes, we do. Basically the package is shipped by FedEx or Japan Post.
Q14. Shipping fee (Per Order)
A. It depends on the area.
| Area | Shipping fee | Shipping Way |
| Japan | 1,500yen | Japan Post |
| Asia | 3,500yen | Japan Post |
| USA, Canada, Mexico, , APO/FPO, PO Box | 4,500yen | FedEx or Japan Post |
| Australia New Zealand, Europe, Middle East | 4,500yen | Japan Post |
| South America | 6,000yen | Japan Post |
Q15. I’m traveling in Japan now. Can you deliver the item to my hotel or temporal address ?
A. It depends on the situation. Could you let me know how long you are going to stay there ? We will let you know if it’s possible.
Q16. Shipping Time and Tracking
A. The order is normally shipped within 3 – 14 days. If you order multiple items, we will ship all of them together after the last one arrives. Your shipping confirmation email will provide an tracking numbers.
Q17. Import duties, VAT, other taxes and charges
A. They are the buyer’s responsibility and not included in the price. Please check with your country’s customs office how much they will be prior to buying.
Q18. What if I refuse to pay Import duties, VAT, other taxes and charges ? Could you refund me after the package is returned ?
A. That’s not acceptable. If you do it, we don’t refund any money.
Q19. Will you ship the package as a gift ?
A. We do not mark merchandise values below value or mark items as “gifts”. US and International government regulations prohibit such behavior.
Q20. Return and exchange.
A. All sales are final. We can’t accept returns and exchange the items.
Q21. Cancel.
A. You can cancel your order before shipping is done and within 1 hour of your payment. After 1 hour pass, we can’t take the cancellation.
Q22. My package was stolen after FedEx dropped it off at the front door. Will you send replacements or refunds ?
A. FedEx and we don’t take responsibility for stolen packages once dropped off. We recommend that you contact FedEx to hold a package and pick it up at FedEx Office near your place.
Q23. May package was returned to Japan because I was not able to receive it. Can you resend it ?
A. Yes, we can. But we need another shipping fee for resending.
Q24. Do you have a store in Osaka ?
A. Unfortunately, we don’t have a physical shop. Only online service is available.
Q25. Why haven’t I received an order confirmation email?
A. If you haven’t received an email, it could be marked as spam. Some email providers often mark our emails as spam or completely block them. Be sure to check your spam folder for emails about your order and make sure to add to your safe list.